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GigTel

Guiding Communications Transformation with Confidence

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Thomas Forajter, GigTel | Network Infrastructure Magazine | Top VOIP Solutions ProviderThomas Forajter, Sr. Vice President
Access to communication technology is no longer a struggle. The greater challenge is implementing it without disrupting day-to-day operations. Whether replacing a legacy phone system, migrating from another provider or expanding collaboration capabilities across a growing organization, change often introduces uncertainty for employees, customers, and IT teams alike.

GigTel has built its business around helping organizations navigate uncertainty with confidence. As a provider of unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions, the company serves a diverse customer base that spans small businesses, schools, municipalities, campuses, enterprises, and even residential users. While communications platforms continue to evolve, GigTel's focus remains consistent: ensuring customers understand the path forward and feel supported throughout the journey.

“Our goal isn't simply to provide a phone system. It's to ensure customers feel confident every step of the way, from the first conversation through implementation and beyond,” says Thomas Forajter, Sr. vice president.

For many organizations, communication modernization raises questions that extend well beyond technology. Concerns around number portability, user adoption, infrastructure requirements, and the potential impact on customers can slow decision-making, even when the benefits of an upgrade are clear.

GigTel addresses those concerns through a consultative approach built around communication and customer success. The company works closely with technical and non-technical stakeholders, helping them understand necessary changes, the existing investments to be retained, and details on the migration process. By translating technical complexity into practical business conversations, GigTel helps customers move forward with confidence. The emphasis is not simply on deploying a solution, but guiding customers through every stage of the journey.

Supporting that approach is a flexible communications platform designed to accommodate a wide range of operational needs. GigTel's UCaaS and CCaaS offerings include softphones, web phones, mobile applications, conferencing and screen-sharing capabilities, contact center functionality, presence management, and chat. The platform also integrates with tools such as Microsoft Teams and customer relationship management systems. Organizations looking to maintain existing infrastructure can leverage SIP trunking, while others can bring their own compatible devices and continue using equipment they know and trust. That flexibility allows organizations to modernize communications at their own pace rather than replacing existing systems all at once.

Technology, however, represents only part of the customer experience. GigTel places significant emphasis on the people and processes that support every implementation. Sales engineers engage early in the customer journey, working alongside sales teams to understand business objectives and help design the right solution. Once a project moves forward, dedicated project managers coordinate implementation activities while serving as a central point of contact.

The company also prioritizes customer readiness. Training plans are tailored to individual use cases, documentation is customized to reflect how each organization will interact with the platform, and implementation teams work directly with customers to ensure they are comfortable with upcoming changes. During go-live events, GigTel conducts testing and remains engaged throughout the process. After deployment, customers receive clear escalation paths, support resources, and ongoing access to the teams responsible for their success.

  • Our goal isn't simply to provide a phone system. It's to ensure customers feel confident every step of the way, from the first conversation through implementation and beyond.


For organizations that depend on reliable communication, responsiveness and ease of use directly impact daily operations. Indiana Homecare Plus experienced those benefits firsthand after implementing GigTel's platform.

“When you are in the homecare industry, it is very important to have a reliable source of communication between staff members. Since using GigTel, our call efficiency has increased. The customer support and technical support are outstanding. We have nurses in the field, and GigTel allows us to communicate with them through the smartphone app easily and quickly,” says Beau Baird, CFO at Indiana Homecare Plus Inc.

Keeping customer success at the center of every engagement, GigTel has built a reputation that extends well beyond technology. That commitment has earned the company recognition as a Top VoIP Solutions Provider, reflecting its ability to simplify complex communications challenges while helping customers embrace change with confidence.

Deep Dive

Choosing a VoIP Provider without Losing the Cutover

Phone-system replacement rarely fails at the feature comparison stage. It strains at the handoff between the old service and the new one, when number porting, user habits, desk phones, mobile access, call routing and customer-facing availability have to move at the same time. For business VoIP buyers, the real risk is not only dropped calls. It is a changeover that exposes staff to confusion while callers feel the friction first. Cloud voice has widened the menu for executives, but it has also made the buying decision less clean. A hosted platform may promise lower hardware burden, broader device access, cleaner billing and easier administration, yet still leave an organization with questions about what should stay, what should be replaced, which users need training and how much disruption is tolerable. Small teams often need guidance because no one owns telecom full time. Larger campuses and distributed offices need tighter planning because phone behavior is embedded in departments, front desks, classrooms, service queues and field teams. A serious VoIP provider should be judged by how it handles the transition before the contract becomes an implementation file. Discovery cannot stop at seat counts. Buyers need evidence that the provider can translate plain-language business habits into call flows, device choices, training plans and cutover steps. Number serviceability, E911 requirements, user permissions and caller routing all affect the moment when the new system becomes real. Weak planning turns a phone upgrade into a support burden. Platform breadth still matters, though not as a catalog exercise. The strongest fit comes when voice service, collaboration features, mobile access, call center tools, hardware choices, integrations, SIP trunking and administration live close enough together that buyers are not forced to manage a patchwork of providers. Remote work has made softphones and mobile apps routine, but desk phones remain important in reception areas, school offices, clinics and city departments. A provider that supports both habits gives management teams more room to move at their own pace. Support quality is another practical test. Business phone service is noticed most when it stops behaving as expected, so buyers should look past generic availability claims and ask how escalation works after launch. Training also matters because the system a company buys is rarely the system its employees use unless the launch process matches daily call behavior. Documentation, live testing, user-specific training and clear escalation paths reduce the gap between installation and adoption. GigTel fits this buying logic because it treats migration as a guided service rather than a license handoff. Its team brings sales engineering into discovery, carries that knowledge into project management, converts user requirements into implementation work and keeps training tied to each customer’s actual call flow. The platform scope supports cloud-hosted VoIP, UCaaS, CCaaS, web phone access, mobile use, hardware options, SIP trunking and integrations with Microsoft Teams and CRM tools. Its planned customer portal work adds another practical signal. For buyers replacing phone systems without wanting a fractured cutover, GigTel is a premier choice that deserves a close look. ...Read more
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Top VOIP Solutions Provider 2026

Company
GigTel

Management
Thomas Forajter, Sr. Vice President

Description
GigTel is a provider of UCaaS and CCaaS solutions that helps organizations simplify communications through flexible technology, personalized implementation, and ongoing support. Serving businesses, schools, municipalities, and enterprises, the company combines modern communications capabilities with a customer-first approach to adoption and long-term success.