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Network Infrastructure Magazine | Monday, March 21, 2022
ASAPP to provide ASAPP platform to Astound Broadband as a part of their new multi-year agreement to improve their customer service capabilities.
Fremont, CA: “As a company committed to excellent customer service, we at Astound Broadband partnered with ASAPP to help us not only enhance the experience of our customers but also find more efficient ways to serve customers the way they want to be served,” comments Chris Fenger, EVP and Chief Operating Officer at Astound Broadband. ASAPP, a research-driven artificial intelligence (AI) company, has entered a multi-year agreement with Astound Broadband, the sixth-largest cable TV provider in the United States, to provide the ASAPP platform, which improves customer service representative performance and increases customer self-service capabilities.
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“ASAPP has done an outstanding job working with our in-house teams, supporting our front line agents, serving our customers, and helping us deploy cutting edge technology, which enables us to provide more efficient service to our customers. We are looking forward to continuing to work with them in the ongoing journey of service excellence.” adds Fenger.
“We’re thrilled to work with Astound Broadband, award-winning providers of internet, TV, and phone services. Astound Broadband shares ASAPPs vision to elevate and augment the performance of its support team with artificial intelligence. By automating 70 percent of agent responses to customers, Astound Broadband is providing a transformational AI-driven customer experience,” comments ASAPP CEO Gustavo Sapoznik.”
ASAPP offers simple-to-implement AI applications and services that improve contact center operations and performance dramatically in less than 60 days. AutoCompose automatically predicts the appropriate response during a messaging interaction, AutoSummary fully automates disposition notes that provide structured data for analytics, and JourneyInsight offers insights that capture every agent workflow to inform continuous performance improvement, are just a few of the services available.
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