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Network Infrastructure Magazine | Monday, May 06, 2024
Modern service providers are aware of this and will provide this level of control and visibility to their business clients while continuing to support and manage their network infrastructure.
FREMONT, CA: Connectivity is the engine that drives global business, and the quality of that connectivity and the infrastructure upon which it is constructed can profoundly affect all facets of business, from productivity to security. Connectivity is more than just a function for businesses today. It's an adventure. In the past, connectivity was merely a method for transferring data from A to B, enabling users to communicate and collaborate. More is needed for managed service providers to provide the means to connectivity. From quotation and onboarding through deployment, delivery, and ongoing support, business customers seek a flawless experience.
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Companies with offices around the globe or a group of digital natives embracing remote work need to know that their connectivity solution will be robust, adaptable, and able to scale with their growth plans. The bar for customer fulfillment in the network solutions industry has never been higher. Managed service providers, particularly those in IT and networking, have been on a voyage. Businesses have been in a near-constant state of flux due to the rapid evolution of technology, always seeking to improve and expand their networking capabilities.
With the rapid shift to hybrid and remote working, businesses were compelled to reevaluate their current infrastructure and service providers, which shifted the focus back to connectivity. It is the service providers who must now adapt to satisfy the rapidly changing expectations of their customers. They frequently employed service license agreements (SLAs) that were not customer-friendly and were readily breachable on both sides, resulting in tense relationships between customer and service provider, which both parties stood to lose—by the turn of the millennium, connectivity and managed services had evolved.
Network services have become increasingly customer-centric over time. It is because networking and connectivity have become fundamental business pillars, with some enterprises even beginning in the cloud. Connectivity is no longer a binary characteristic; its quality can be affected by how traffic is managed and redirected. If a connectivity solution is not configured correctly and optimized, a user in one country may have a different experience than another. It applies to data access and operating software-as-a-service (SaaS) applications hosted in the cloud.
Customers require visibility and control over their networks in a manner that previous generations would have never considered. They must proactively resolve problems before departments even submit a support ticket. A real-time centralized dashboard and viewing their networks' health status without sending an email or call is imperative. Today's network solutions are services, not solutions. Connectivity is the lifeblood of business, and businesses must perpetually monitor, optimize, and improve their networks based on their active workload and employee distribution.
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