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Network Infrastructure Magazine | Saturday, December 05, 2020
To streamline VoIP implementation, firms should get ready to tackle quality, network, security, and infrastructure challenges.
FREMONT, CA: Voice over IP is winning the telecommunications industry. In fact, according to the latest market data, mobile VoIP, in particular, is expected to grow at a 28 percent compound annual growth rate over the next few years, spurred in part by the evolution of both LTE and 4G connectivity. After they've doubled-down on VoIP systems, many firms discover that things aren't running as seamlessly as they'd expected. Here's a look at the top VoIP deployment challenges and how to both track and overcome them.
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Tracking the issue means taking a look at possible failure points. While the provider could be the missing link here, call quality problems are probably linked to something else if it has a track record of great service. No dedicated quality-of-service protocols that prioritize VoIP traffic ahead of other data during calls. Going wired, getting solid QoS in place can erase all these problems.
Check Out: Top IP telephony or VoIP Solution Companies
Another VoIP problem is that the service isn't available 24/7 as promised. Here, the issue is often local Internet connections. If the ISP is throttling service or firms are experiencing regular Internet failures, VoIP service will never perform. Think of it as cloud computing: While this technology provides a superior way to provision compute resources and services, everything falls apart if the last mile is not consistent. To solve failed connections, begin by taking a hard look at the ISP and current bandwidth. If firms are experiencing regular outages or don't have the pipeline space, they may need to upgrade or change providers.
VoIP security is rapidly becoming a hot topic as the data packets used to send voice, and video calls are subject to increased scrutiny, both by government agencies and malicious actors. Here, it's vital to select the right provider since not all VoIP services are created equal. Some quick-and-dirty offerings come with great throughput but run unencrypted VOIP data over public Internet connections, making it an easy target for hackers. So, firms should take the time to source a security-conscious offering that includes default encryption and the potential to connect end to end using a virtual private network (VPN).
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