pccw global

Unified Communications (UC) has eased the challenges allied with business communications over the past decade by amalgamating the workplace through enhanced solutions for connectivity across mobile and fixed devices. However, providing improved customer satisfaction and collaboration of dispersed business units in communication, and reducing the operational expenditure aggravates the situation. PCCW Global, a Hong Kong based company, trounces these impediments through a fully managed, hosted Cloud based UC service, offered as a pay-as-you-go model and ensures flexibility, seamless connection, and cost effectiveness. PCCW Global’s infrastructure facilitates access to more than 140 countries worldwide. Its network supports a portfolio of integrated global communication solutions based on the latest Ethernet, IP, and fiber transmission technologies.

As organizations have operational units across the world, collaboration between these geographically dispersed teams has become increasingly imperative to encourage sharing of ideas required for making key decisions. Moreover, another challenge is to ensure 24/7 connectivity from challenging environments such as sub-Saharan Africa or the tropical rainforests of Asia or South America. PCCW Global deals with these challenges through nTwine which is a Cloud based Unified Communications-as-a-Service (UCaaS) intended exclusively as a collaboration service. “nTwine is a highly reliable, completely scalable tool which supports businesses to perk up their productivity, cut down their operational costs, and remodel their communications network,” says Mark Halbfinger, CEO, PCCW Global. Furthermore, it allows employees regardless of location to access data, voice or video services, and information anytime.

PCCW Global has also strengthened its foothold in the HD video conferencing market. For long, companies have been timid to deploy HD Video conferencing, due to the costs involved in upgrading equipments and their operation.

nTwine is a highly reliable, completely scalable tool which supports businesses to perk up their productivity, cut down their operational costs, and remodel the communications network

PCCW Global offers inexpensive HD Video conferencing and calling which can be integrated into the existing equipment while delivering a simplified high quality solution.

Alongside, providing communications solutions, PCCW Global also reckons that cyber attacks are proliferating globally at an unprecedented rate. To improve the overall security posture, organizations require not only a strong firewall, router and other security device rules, signatures and management, but also real-time intelligence. PCCW Global offers a simplified, cost effective, customizable security portfolio which nullifies existing and emerging threats in real time.

The clientele of PCCW Global has been on the rise, which includes MTN, Etisalat, Telecom Namibia, China Telecom, to name a few. The road ahead for the PCCW Global is laid with new services and opportunities as a combination of cloud, social media and the Internet of Things. “The world is evolving to be very ‘mobile’ and wireless traffic is starting to exceed fixed traffic, and mobile data traffic continues to grow exponentially. The Internet of Things is a new driver and is gaining some momentum, and will be one of the elements of innovation,” notes Halfbinger.

PCCW Global envisions blending cloud applications with QoS –supported connectivity for both IT management and network solutions. Furthermore, PCCW Global proposes to develop new enterprise services such as virtual private data centers, off- shore data backup services, and disaster recovery capabilities by inter-connecting clouds in remote areas with their state of the art cloud solution. Besides, the company intends to maintain its strategy of expansion in emerging economies by forming alliances with technology partners and service providers. PCCW Global pride themselves on doing the “hard to do” and reaching the “hard to reach” so that they can deliver more customer value by being the most cost effective.